Here at Two Plus Two we like to keep prices for website support as simple as possible.
Choose from one of our five monthly support packages to ensure you get the very best out of your new website. Loss of data or website downtime are extremely damaging to any business and we recommend that you take out one of our monthly support packages to protect your most valuable business asset.
As you will see, the better support packages give you: better security, more file space, more frequent backups, faster download time and faster response time.
We do not currently include training on how to use the website admin area in our packages but we do offer training in-house at £62.50 plus vat per hour. Note: Our "Ultimate" support package, which is appropriate for anyone serious about running an online shop on an international basis, includes one hour of site updates each month.
Note, support packages must be paid by standing order either monthly, quarterly or annually.
Basic Support Package
- Full monthly backup of your site files and database, stored on our secure backup servers.
- Security updates will be incorporated into your website free of charge so you always have the most up to date software.
- Support via email from us with a 72 hour response during working hours.
- Can support up to 25 photographs without affecting speed or back up.
- Hosting of your web site for 12 months using secure web servers based in the UK.
- Provision of up to two free webmail accounts. This facility allows email access from any internet connected device.
Basic-Plus Support Package
- All the features from our Basic Support Package plus the following additional features and benefits.
- Back up of your site files and database every 2 weeks, stored on our secure backup servers.
- Software Firewall protects your site from brute force attacks.
- Google Analytics setup and integration including dashboard reporting tool.
- Support via email with a faster 48 hour response time during working hours.
- Telephone help will be charged at £25 per 30 mins or part thereof.
- Connection to Office 365 or G-Suite Email Accounts (separate charges apply).
Business Support Package
- This is our business package. All the features from our Basic-Plus Support Package plus the following additional features and benefits.
- Weekly database backup plus weekly file backup, stored on our secure backup servers.
- Shared Virtual Private Server hosting for your site. You will only share the server with a maximum of nineteen other websites with higher performance and security.
- Anti-hacking Level 1 - Monthly Malware scan of site files and basic anti-hacking protection.
- Support via email with a faster 24 hour response time during working hours.
- SEO measuring tool to measure the effectiveness of your website pages and products.
- Telephone help (up to 15 mins per month free) thereafter £25 per half hour or part thereof.
- Connection to Office 365 or G-Suite Email Accounts (separate charges apply).
Retail Support Package
- This package is for anyone who runs an online retail shop. It has all the features of the Business package plus the following additional features and benefits.
- Full daily backup of your site files and database, stored on our secure backup servers.
- Shared Virtual Private Server hosting for your site. You will only share the server with a maximum of 4 other websites offering higher performance, faster speed, more storage and better security.
- Anti-hacking Level 2 - Automatic Malware scanning of site files and enhanced anti-hacking protection.
- Support via email ticketing system with a faster 24 hour response time during working hours.
- Telephone help (up to 15 mins per month free) thereafter £25 per half hour or part thereof.
- Connection to Office 365 or G-Suite Email Accounts (separate charges apply).
Ultimate Support Package with a dedicated Virtual Private Server (VPS).
- The perfect package for anyone running an online store who needs the fastest customer experience and top SEO scores.
- Full daily backup of your site files and database, stored on our secure backup servers.
- Dedicated Virtual Private Server hosting your site with higher performance and security.
- One hour of site updates per month including text, imagery and additional pages.
- Anti-hacking Level 2 - Automatic Malware scanning of site files and enhanced anti-hacking protection.
- Support via email with a faster 24 hour response time during working hours.
- Telephone help (up to 30 mins per month) thereafter £25 per hour or part thereof.
- Connection to Office 365 or G-Suite Email Accounts (separate charges apply).
Please note that due to the high number of customers on our books we cannot possibly offer telephone support unless you have a support contract in place that offers this feature. Please ensure you choose the right support contract to match your business needs.
